Terms and Conditions

Last Updated: 2025-08-28

Welcome to PoolPal (“we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use the PoolPal mobile application (the “App”) and related services. By using PoolPal, you agree to the terms outlined below.

1. Information We Collect

When you use PoolPal, we may collect the following types of information:

Personal Information: name, email address, phone number, and login credentials.
Pool Data: water test results, pool size, and maintenance history.
Transaction Data: purchase history, payment information (processed securely through third-party payment providers).
Device Information: IP address, device type, operating system, and usage data.

2. How We Use Your Information

We use your information to:

1. Provide and improve our services (water testing, maintenance requests, product shopping).
  - Process your payments and deliver purchased products.
  - Connect you with third-party service providers.
  - Send notifications, updates, and customer support responses.
  - Ensure compliance with legal and safety requirements.

3. Sharing of Information

We do not sell or rent your personal information. We may share your information with:

Service Providers: trusted third parties who provide maintenance services.
Vendors: to deliver purchased products.
Payment Processors: to securely handle transactions.
Legal Authorities: when required by law or to protect user safety.

4. Data Retention

Personal account data is retained for as long as your account is active.
Transaction and financial records may be stored for up to [X years] to comply with tax and legal regulations.
Once you request account deletion, all personal data will be permanently deleted except for information legally required to be retained.

5. Account Deletion

You may delete your account at any time by:

Contacting us at 📧 [ahmed.ali@techroute66.com]

Upon deletion, your personal information and app data will be permanently removed, except for legally required records.

6. Security

We use industry-standard security measures to protect your personal data. However, no system is 100% secure, and we cannot guarantee complete protection.

7. Children’s Privacy

PoolPal is not intended for children under the age of 13. We do not knowingly collect personal information from children.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. Continued use of the app after changes means you accept the updated policy.

9. Contact Us

If you have questions about this Privacy Policy or your data, please contact us at:
📧 [ahmed.ali@techroute66.com]